Privacy Policy

Effective Date: 260522

Harrell’s Tire & Auto respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information from customers, prospective customers, website visitors, and individuals who communicate with us by phone, email, text message, online forms, scheduling tools, or in person.

By using our website, submitting your information, scheduling service, requesting a quote, redeeming an offer, or communicating with us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, mailing address, vehicle information, service history, appointment details, coupon or offer redemptions, payment-related information, and any other information you provide when contacting us, requesting service, or doing business with us.

We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, time spent on the site, referral source, and general website activity. This information helps us understand how visitors use our website, measure marketing performance, and improve the customer experience.

How We Use Your Information

We may use your information to respond to your inquiries, schedule and confirm appointments, provide automotive services, process payments, maintain customer records, send service reminders, provide estimates, communicate about your vehicle, follow up after service, and improve our customer experience.

We may also use your information to send coupons, special offers, seasonal promotions, service updates, customer appreciation messages, and other marketing communications by email, phone, or text message when permitted by law.

Email and Text Message Communications

If you have done business with us, requested information, provided your contact information, scheduled service, redeemed an offer, or otherwise communicated with us, we may contact you by email or text message regarding service-related updates, reminders, offers, promotions, or other information related to Harrell’s Tire & Auto.

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

You may opt out of marketing text messages at any time by replying STOP to a text message from us. You may also contact us directly to request removal from future marketing communications. Message and data rates may apply. Opting out of marketing messages may not prevent us from contacting you for non-marketing purposes, such as appointment confirmations, service updates, payment matters, or other communications related to an active transaction.

The FTC’s CAN-SPAM guidance requires commercial emails to include accurate sender information, a valid physical postal address, and a clear way to opt out of future marketing emails. CTIA messaging best practices also recommend a clear privacy policy and accessible opt-out process for text messaging programs.

How We Share Information

We do not sell or rent your personal information.

We may share information with trusted service providers who help us operate our business, website, scheduling systems, customer communication tools, email platforms, text message platforms, payment processors, marketing tools, analytics services, or other business systems. These providers are only given the information needed to perform services on our behalf.

We may also share information when required by law, to protect our legal rights, to prevent fraud or misuse, to respond to lawful requests, or to complete a service or transaction requested by you.

Mobile phone numbers and text messaging consent will not be sold or shared with third parties for their own independent marketing purposes.

Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website activity, improve performance, measure marketing effectiveness, and provide a better user experience. These tools may help us understand which pages are visited, how users interact with the site, and how customers find us online.

You may adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

Your Choices and Rights

You may contact us at any time to request access to the personal information we have about you, ask us to correct inaccurate information, request that we delete certain information, opt out of future marketing communications, or express concerns about how your information is being used.

We may need to keep certain information for business, legal, accounting, warranty, service history, dispute resolution, or compliance purposes.

Security

We take reasonable precautions to protect your personal information both online and offline. When sensitive information is submitted through our website, we use secure transmission methods where appropriate. You can verify a secure website connection by looking for “https” or a lock icon in your browser’s address bar.

We also limit access to personal information to team members and service providers who need it to perform business-related responsibilities. While we work to protect your information, no website, database, or electronic system can be guaranteed to be completely secure.

Links to Other Websites

Our website may contain links to third-party websites, financing providers, rebate portals, scheduling tools, manufacturer offers, or other external resources. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before submitting personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or marketing communications. Updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact us at:

Harrell’s Automotive, Inc.
PO Box 53006, Fayetteville, NC 28305
Phone: 910-433-2126
Email: [email protected]

Privacy Policy

This privacy notice discloses the privacy practices for prospects/clients of Harrell’s Tire & Auto Service. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Harrell’s Tire & Auto Service is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g. membership dues )

Unless you ask us not to, we may contact you via email, phone, or text message in the future to tell you about special events, new services or tools, news, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from Harrell’s Tire & Auto Service at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security We take precautions to protect your information. When you submit sensitive information via this website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (910) 487-5550 or via email at [email protected].